+1 (650) 338-7553 (USA)

FAQ

You’ve Got Questions, We’ve Got Answers

Have questions that we haven’t answered? No problem, send us a message and we’ll get back to you as soon as possible.

FAQ

Where do these trips take place?

These trips take place in Port St. Johns, South Africa. Take a look on Google Maps!

 

Do your tours include flights?

Our tours do not include airfare.

Do you need to be a diver to come on the trip?

Yes, you should be a diver. Even though this trip is 90% snorkel, we hope to get on scuba to view the baitballs from below. We will not take snorkelers who cannot dive. A minimum of 50 dives is required. The diving is not challenging, however, we need to work as a team to keep the baitball together. Having people on the surface and below can easily break a baitball up so we make every attempt to stop this from happening by keeping our divers close together.

How do I sign up for a trip?

Please click on the “Book Now” button to reserve your space for a trip. Once we have received your non-refundable deposit, your space will be confirmed. All our trips offer payment plans.

How much is the deposit?

All trips require a non-refundable deposit of 50% of the total trip cost to confirm and reserve your spot. Each trip offers different due dates for payments leading up to the actual trip.

2019 Payment Plan (Billing in USD).

1. 50% deposit

2. Final balance is due March 1, 2019

How can I pay?

You can pay using a credit card with a 3.5% processing fee or, if you live in the United States, you can pay via an online bank transfer for $25 USD. You can also ask to pay via bank wire.

Can I join a tour late or leave it early?

It is possible to leave a tour early. You will be responsible for all costs associated with joining a tour late or leaving early. If you feel this may be necessary, please contact us before you book your dive adventure. Your expedition cost will not change.

Are airport transfers included?

Airport transfers are included in the trip cost to and from your accommodation.

Is tipping included and if not, how much should I budget?

Tips are not included in the tour price and tipping is entirely at your discretion. We generally advise $200- $300 USD per person. These tips go directly to our boat crew, who work long hours making sure we have a great time.

What is your cancellation policy?

Ninety days or more: 20% of the trip cost + deposit
Less than 90 days: 100% cancellation fee

Can you help arrange my travel visas?

You are responsible for obtaining any necessary visas for your trip.

What are the age restrictions on your tours?

To travel independently you must be at least 18 years old.

Ready for the trip of a lifetime?

Are you ready to experience the ocean’s greatest event of the year?